Cancellation Policy

At The Point Wellness Spa, we value your time and ours. To ensure we can accommodate all guests efficiently, we kindly ask for 24 hours’ notice for any cancellations or appointment changes.

• Less than 24 hours’ notice: A 50% scheduled service fee will be applied.

• No-shows: Will be charged 100% of the scheduled service.

• Late Arrivals: We may need to shorten your service to avoid impacting the next guest, while the full service fee will still apply.

We understand that emergencies happen. If you need assistance with your appointment, please contact us at (519) 736-3836 as soon as possible.

Thank you for respecting our team’s time and helping us provide the best experience for all guests.